Last Updated: February 10, 2026
Quantivaa LLC (“Quantivaa,” “we,” “us,” or “our”) operates the website Quantivaa.com (the “Site”). This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from the Site. It also outlines our Shipping, Return & Refund, and Terms & Conditions policies for your convenience.
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information about cookies installed on your device. We also collect details about the product pages you view, how you interact with the Site, and what led you to visit the Site. This is referred to as “Device Information.”
We collect Device Information using:
- Cookies: Small data files on your device that help enhance your browsing experience.
- Log Files: Track actions on the Site, including IP address, browser type, referring pages, and timestamps.
- Web Beacons, Tags, and Pixels: Used to record information about how you browse the Site.
When you make a purchase, we collect “Order Information,” including your name, billing and shipping address, payment details, email, and phone number. Together, Device Information and Order Information are referred to as “Personal Information.”
How We Use Your Personal Information
We use Order Information to:
- Fulfill orders, process payments, and provide invoices or order confirmations.
- Communicate with you regarding your orders or inquiries.
- Screen for potential risk or fraud.
- Provide information about our hoop earrings, minimalist necklaces, and charm bracelets, based on your preferences.
Device Information is used to improve and optimize our Site, analyze customer behavior, and assess marketing effectiveness.
Sharing Your Personal Information
We may share your Personal Information with trusted third-party service providers who help us operate our online store and enhance your shopping experience. We also comply with applicable laws or respond to lawful requests to protect our rights.
Your Rights
If you are a US resident, you have the right to access, correct, update, or delete your personal information. To exercise these rights, contact us using the details below. We retain Order Information for our records unless you request deletion.
Data Retention
We keep your Order Information for record-keeping purposes unless you request it to be deleted.
Security
We follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.
Cookies
We use cookies to enhance your shopping experience and gather site usage data. You may disable cookies in your browser, but some Site features, such as checkout, may not function correctly.
Children’s Privacy
Our Site is not intended for individuals under 13, and we do not knowingly collect information from children under 13.
Shipping Policy
Order Processing: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment confirmation. Orders placed after 5 PM EST will be processed the next business day.
Shipping Rates & Times: Standard Shipping is free on all orders within the United States. Estimated delivery is 3-7 business days.
Shipping Destinations: Currently, we ship only within the United States.
Return & Refund Policy
Return Window: You have 30 days from the delivery date to initiate a return.
Eligibility: Items must be unused, in original packaging, and accompanied by proof of purchase.
How to Return: Contact our customer service team at support@quantivaa.com or +1 596-622-7498 during business hours (Monday-Friday 9AM-5PM EST). Include your order number and reason for return.
Return Shipping: We provide prepaid shipping labels for eligible returns. Customers are not responsible for return shipping costs.
Restocking Fee: No restocking fees are charged.
Refunds: After inspection, we notify you of approval or rejection. Approved refunds are applied to your original payment method within 5-10 business days.
Exchanges: Contact us directly to request an exchange.
Terms and Conditions
1. General Conditions: We reserve the right to refuse service to anyone for any reason at any time.
2. Product Information: Quantivaa specializes in hoop earrings, minimalist necklaces, and charm bracelets. We strive to display accurate product colors and images but cannot guarantee exact monitor representation.
3. Pricing and Payment: Prices are in USD and may change without notice. We accept major credit/debit cards.
4. Orders: We may limit or cancel orders per person, household, or account to ensure fair access.
5. Shipping Restrictions: We currently ship only within the United States.
6. Product Scope: Quantivaa only sells physical jewelry products (no digital items, subscriptions, gift cards, or age-restricted products).
7. Accuracy of Billing and Account Information: Customers must provide complete and accurate information for purchases and update it as needed to complete transactions.
Contact Us
For questions regarding privacy, shipping, returns, or terms, contact us:
Company Name: Quantivaa LLC
Contact Email: support@quantivaa.com
Contact Phone: +1 596-622-7498
Address: 125 T Locust Hill Dr, Lexington, KY 40468, US
Customer Service Hours: Monday-Friday 9AM-5PM EST